General
By placing the order the purchaser recognises these terms of sales, delivery and payment as binding. Diverging regulations and conditions shall only be applicable after written confirmation by Bredent UK.

Offers
The offers are subject to alterations. Delivery commitment for orders placed shall depend on the written confirmation of Bredent UK.

Prices
Prices shall be regulated by Bredent UK and do not include VAT. The prices stated in our orders and acknowledgement of orders represent quotations valid at this time. If there are any changes in costs we reserve the right to adjust the prices.

Dispatch
If the customer did not give any particular instructions, the goods shall be dispatched at the discretion of Bredent UK.

Passing of risk and transport insurance
The risk shall pass to the customer as soon as the goods are dispatched and leave the company; this shall also apply if – by way of exception – delivery including carriage prepaid has been agreed upon. If any circumstances that go beyond the responsibility of Bredent UK should result in the delay of dispatch, the risk shall pass to the customer from the day when the goods are ready for despatch.

Delivery periods
Delivery periods have no binding force and exclude claim for damages or penalty for default for any delay in delivery unless they had been explicitly agreed upon. If the customer demands any change of the order after receipt of the order which influence the production time, a new delivery period will commence only after the change has been carried out (after the change has been confirmed). Bredent UK shall not be held liable for exceeding the delivery period if the delay is due to circumstances Bredent UK is not responsible for. Disruption of operations, in our own company as well as in foreign companies, that influence the production and the transport and that are caused by war, strike, lockout, riots, lack of coal or other energy sources, failure of means of transport, reduction of operations as well as any other case of Act of God shall exempt from maintaining the delivery periods and prices agreed upon. If – due to such conditions – the delivery period is exceeded, the customer shall not be entitled to withdraw from the order or to claim compensation.

Delay of delivery
In case of delay in delivery the customer shall only be entitled to exercise his legal rights after granting an adequate extension. The right of rescission of the customer shall not apply to partial deliveries that have already been effected. Compensation for any loss of profit can not be claimed for.

Terms of payment
Unless different written agreements were made, payment must be effected without any discounts within 30 days from the date of the invoice. In case of cheques payment shall only be considered to be effected after cashing of the cheque. In case of bank transfers or cheques the day of the credit advice shall be considered as the date of receipt of payment. Regardless of the legal ground, the customer shall not have the right of retention or the right to set-off for possible own reasons. In case of delay in payment interests customery in banking will be charged. Delay in payment shall commence with the date of the first reminder.

Retention of ownership
The delivered goods remain the property of Bredent UK until all invoices have been paid – regardless of the legal ground. If the purchaser fails to meet his obligation on time, Bredent UK shall have the right at any time – without prejudice to the other rights of Bredent UK, in particular the right to withdraw from the contract – to claim return of goods subject to reservation to Bredent UK. The risk of loss or deterioration of the goods shall pass to the customer for the duration of retention of ownership, in particular in case of detention after action for the returned goods. The purchaser must immediately inform Bredent UK about seizure of property or any other detriment of the rights of Bredent UK by a third party. The purchaser is required to furnish immediate written notice to the third party about the property of Bredent UK. Assertion of the retention of ownership by Bredent UK must not be considered as withdrawal from the contract. In addition to the claim for return of our property, Bredent UK shall also have the rights arising from the sales contract, in particular the right of compensation for damages and lost profit.

Complaints
Complaints due to incomplete or incorrect delivery or notice of defects can only be accepted if they are bought to the knowledge of Bredent UK in writing within 8 days after receipt of the goods. In case of insignificant decrease in value or fitness of the goods supplied the liability for defects shall be excluded. Defects of a pert of delivery shall not result in a complaint of the entire delivery. Only reduction of the purchase price but not conversion or compensation can be claimed. Claims of the customer for compensation of damages to the delivery itself, in particular accidents, material damages including operational breakdowns resulting from defective or faulty goods supplied, shall be excluded.

Guarantees
Bredent accepts a guarantee for the goods supplied by Bredent UK.The guarantee for machine equipment is included in the respective promise of guarantee stated in the guarantee card enclosed with the unit. As far as the consumables are concerned, it is guaranteed that these products will fulfil the respective purpose within the usual period of consumption.

In case of exceeding the storage period and/or improper storage, the guarantee claim shall not apply. Bredent UK shall be liable for the goods in the way that Bredent UK shall eliminate defects attributable to faulty material through replacement or repair free of charge at the option of Bredent UK. Costs of carriage, work and travelling arising from repair work under guaranteed shall be borne by the purchaser. The claim for guarantee or repair of our units shall lapse, if these units were operated or repaired by third parties that were not authorised by Bredent UK. Wear due to operation, damage due to negligence, damage due to non-compliance with the operating instructions or due to incorrect voltage supply, corrosion damage due to aggressive water, blocked steam channels, seals, steam hoses as well as plastic elements are not covered by the guarantee.

Terms of return
Customers may return Bredent products including Sky implants and related products for any reason under the following conditions:
- Items are in their original undamaged, unmarked, and unopened package with all factory seals intact.
- Items have at least a 6 month shelf life remaining.
- Shipping charges for the return are paid by the customer.
- All returned product(s) is subject to inspection to ensure compliance with regulations before the return is processed.

Refund Policy (when Terms of Return are met)
- Full credit up to 30 days from date of purchase.
- Exchange up to 90 days from date of purchase, when request for return is accompanied by an offsetting order of equal or greater pound value.
- Outside of the above terms a minimum 10%, of the invoice value, handling fee will be charged.

Exclusions
Credit will not be given for:
- Product(s) requiring special handling, such as refrigeration.
- Capital equipment, such as Thermopress 400 unit, Milling Unit, CPS screwdriver, SKYplanX tables, etc.
- Software, unless otherwise stated in the software license.
- Partial returns of promotional purchases or discounted kits.
- Delivery charges

 Return Procedure
- Call Customer Service to report the return. Please be ready to provide product codes and lot numbers.
- Include corresponding invoice or your practice/laboratory letterhead with the products to be returned.
- Package items in a sturdy box to avoid damage or loss. Items missing from package or damaged due to improper packaging will not be given credit.
- Return packages must be shipped via a traceable method.

Send returns to:
Bredent group UK - Returns Department
Suite 1
67-77 Chatsworth Road
Chesterfield S40 2AL

Do not give any item(s) to your local Sales Representative for return as this will delay the process.