COVID-19 Information Updates

bredent UK updates

Change to order process as bredent UK office closes – 27 March 2020

Managing Director of bredent UK Ltd, Stephen Denman said

“Please note that the ordering process for bredent UK Ltd will change during these unprecedented times. Our UK office will temporarily close at 17:00 hours Thursday 26 March 2020. This is in complience with the UK Government recommendatons and to ensure the safety of my bredent colleagues, their families and the wider community.

From Friday 27 March 2020, any urgent orders will be directed and dispatched from our headquaters in Senden, Germany. You can find the instructions on how to place an urgent order here.

Currently we have a skeleton crew working in Germany who will endeavor to fulfill any order that may be required. Please note that at this time we are unable to guarantee next day delivery. This is a temporary measure and will run for as long a period as required.

We at bredent UK Ltd wish all our customers, business partners and their families the best of health through the upcoming weeks.

Take care and be safe.”

General business update – 18 March 2020

Managing Director of bredent UK Ltd, Stephen Denman said

“We would like to update you on the strategy we have implmented in our Head Office in Senden, Germany and at our bredent UK Ltd office in Chesterfield. These changes in daily practice are for a number of reasons including how we can safely continue to service and support your business, be it clinic or laboratory, during this unprecedented period. Rest assured we are closely following guidance and advice from the UK Government.

Our customers, your patients and our team members safety is paramount.

In the first instance we have asked our field teams not to “cold call” but to only follow up on scheduled appointments having first checked that they are welcome to do so. Your current regional Business Development Managers and Technical Specialists are set up for remote working and are available to give support, technical advice or take orders via phone, email or Skype.

We are fortunate to have our UK Medical and Technical stock within the Chesterfield office and ready for despatch when required. Our departmental colleagues in Senden, Germany have been split into teams, working in separate offices to each other and are working split shifts in order to mitigate any chance of a whole department going down due to COVID-19. This along with the precautions of home working for non-essential staff has been implemented in Germany in order to support, maintain services and production for the German market and ALL international subsidiaries including the UK.

The UK Customer Service Team are available during normal business hours to receive your orders and give product support, call us on 01246 559 599 or email service@bredent.co.uk and we will be happy to help.

Please note that our courier has now reduced their services due to the outbreak of COVID-19 and UK Government advice, therefore we can no longer offer pre 9am and 10am deliveries until the forseeable future. We still remain to offer our standard delivery, next day by 12pm.

Additionally, we now offer an extended returns policy, up to 90 days, for orders placed from 17th March until 30th June.

On behalf of bredent UK Ltd and the bredent Group GmbH & Co.KG I send you and your families our best wishes and kind regards during this difficult time.”

bredent group days Lisbon 2020 – 17 March 2020

Managing Director of bredent UK Ltd, Stephen Denman said

“I am sure that it comes as no surprise that we have taken the decision to cancel bredent Group Days Lisbon 2020 with immediate effect due to COVID-19. Only 10 days ago we were hopeful to be able to continue the tradition of high-level dental training for implantologists and dental technicians however the crisis has grown exponentially.

Public life is becoming increasingly restricted in all European countries and Portugal has now also closed the borders and placed restrictions on events with over 100 participants until further notice. Internally we will discuss in the coming weeks whether and at what point it might make sense to reschedule the event.

Payments made for congress fees, workshops, table clinics and the gala evening will be 100% reimbursed to registered participants, as will payments for hotel rooms in the Epic Sana Hotel Lisboa.

As air tickets are not reimbursable by the bredent group – we ask all guests to contact their airline or travel agency directly.”