Terms and conditions

By placing an order the purchaser recognises these terms of sales, delivery and payment as binding. Diverging regulations and conditions shall only be applicable after written confirmation by bredent UK Ltd.

Offers

The offers are subject to alterations. Delivery commitment for orders placed shall depend on the written confirmation of bredent UK Ltd.

Items on offer and sold as part of a promotion are non-refundable but a credit or exchange will be given.

Promotional discounts are off RRP only and cannot be used in conjunction with any other offer.

Start up SKY implant offers as detailed can only be redeemed once per customer. Implants sold as part of the offer can only be exchanged for sizes more relevant to the clinician’s workflow for up to six months after purchase.

Free cases

Our first case free incentive is available at the discretion of bredent UK Ltd. A bredent representative must be present at the case to provide a surgical tray and the instruments provided on a loan basis. Any unused items will be collected. This offer is subject to a soft credit check and is for UK customers only. This offer is appropriate for customers with suitable experience level for carrying out immediate full arch restorations and/or those who possess a FGDP Diploma or appropriate MSc.

Prices

Prices shall be regulated by bredent UK Ltd. and do not include VAT. The prices stated in our orders and acknowledgement of orders represent quotations valid at this time. If there are any changes in costs we reserve the right to adjust the prices.

Dispatch

If the customer did not give any particular instructions, the goods shall be dispatched at the discretion of bredent UK Ltd.

Passing of risk and transport insurance

The risk shall pass to the customer as soon as the goods are dispatched and leave the company; this shall also apply if, by way of exception, delivery including carriage prepaid has been agreed upon. If any circumstances that go beyond the responsibility of bredent UK Ltd. should result in the delay of dispatch, the risk shall pass to the customer from the day when the goods are ready for dispatch.

Delivery periods

Delivery periods have no binding force and exclude claim for damages or penalty for default for any delay in delivery unless they had been explicitly agreed upon. If the customer demands any change of the order after receipt of the order which influence the production time, a new delivery period will commence only after the change has been carried out (after the change has been confirmed). bredent UK Ltd. shall not be held liable for exceeding the delivery period if the delay is due to circumstances bredent UK Ltd. is not responsible for. Disruption of operations, in our own company as well as in foreign companies, that influence the production and the transport and that are caused by war, strike, lockout, riots, lack of coal or other energy sources, failure of means of transport, reduction of operations as well as any other case of Act of God shall exempt from maintaining the delivery periods and prices agreed upon. If, due to such conditions, the delivery period is exceeded, the customer shall not be entitled to withdraw from the order or to claim compensation.

Delay of delivery

In case of delay in delivery the customer shall only be entitled to exercise his legal rights after granting an adequate extension. The right of rescission of the customer shall not apply to partial deliveries that have already been affected. Compensation for any loss of profit can not be claimed for.

Terms of payment

Unless different written agreements are made, payment must be effected without any discounts within 30 days from the end of the month when the invoice was issued. In case of bank transfers or cheques, the day of the credit advice shall be considered as the date of receipt of payment. Regardless of the legal ground, the customer shall not have the right of retention or the right to set-off for possible own reasons. In case of delay in payment interests customary in banking may be charged.

Retention of ownership

The delivered goods remain the property of bredent UK Ltd. until all invoices have been paid, regardless of the legal ground. If the purchaser fails to meet his obligation on time, bredent UK Ltd. shall have the right at any time, without prejudice to the other rights of bredent UK Ltd., in particular the right to withdraw from the contract, to claim return of goods subject to reservation to bredent UK Ltd.. The risk of loss or deterioration of the goods shall pass to the customer for the duration of retention of ownership, in particular in case of detention after action for the returned goods. The purchaser must immediately inform bredent UK Ltd. about seizure of property or any other detriment of the rights of bredent UK Ltd. by a third party. The purchaser is required to furnish immediate written notice to the third party about the property of bredent UK Ltd.. Assertion of the retention of ownership by bredent UK Ltd. must not be considered as withdrawal from the contract. In addition to the claim for return of our property, bredent UK Ltd. shall also have the rights arising from the sales contract, in particular the right of compensation for damages and lost profit.

Complaints

We take complaints about our company, staff and levels of service very seriously. If you are not satisfied, please provide the following information for raising a formal complaint:

a clear, detailed description of what your complaint is about
copies of any letters or emails related to the complaint
your email address or postal address (so we can reply)
If you want to speak to someone about your complaint, you can call our customer service team on 01246 559 599, where we will aim to deal with your issue as efficiently as possible.

If you prefer to put your complaint in writing, you can write to us at:

bredent UK Ltd
Tapton Innovation Centre
Brimington Road
Chesterfield
S41 0TZ

The customer service manager will forward your complaint onto the relevant department to begin the full investigation.

Please note that it is advisable to place detailed complaints in writing, where possible, to ensure your concerns are comprehensively covered.

What happens next?

• We will send an email to let you know that we have received it (as long as you have provided a valid email address
• Your complaint will be sent to the relevant department. The manager of the department will investigate, with a target of responding to your complaint within 10 working days
• If necessary, complaints are further investigated by the senior management. Again, they will investigate with a target of responding to your complaint within 10 working days
  At each stage of our complaints process, you will be provided with the information to escalate your complaint if you are unhappy with the response that you receive.

Guarantees

bredent UK Ltd. accepts a guarantee for the goods supplied by bredent GmbH&Co.KG. The guarantee for machine equipment is included in the respective promise of guarantee stated in the guarantee card enclosed with the unit. As far as the consumables are concerned, it is guaranteed that these products will fulfil the respective purpose within the usual period of consumption.

In case of exceeding the storage period and/or improper storage, the guarantee claim shall not apply. bredent UK Ltd. shall be liable for the goods in the way that bredent UK Ltd. shall eliminate defects attributable to faulty material through replacement or repair free of charge at the option of bredent UK Ltd. Costs of carriage, work and travelling arising from repair work under guarantee shall be borne by the purchaser. The claim for guarantee or repair of our units shall lapse, if these units were operated or repaired by third parties that were not authorised by bredent UK Ltd. Wear due to operation, damage due to negligence, damage due to non-compliance with the operating instructions or due to incorrect voltage supply, corrosion damage due to aggressive water, blocked steam channels, seals, steam hoses as well as plastic elements are not covered by the guarantee.